RATES AND POLICIES
WE OFFER INSTANT ALL INCLUSIVE PRICING FOR ALMOST ANYTHING YOU MIGHT NEED.
Our clients have told us there are 3 things they want when it comes to rates and terms:
An all-inclusive quote without add-ons.
Consistent and transparent pricing.
A clear understanding of how the price will change if the actual use is different from the use quoted.
Rates Are All-Inclusive Based a Certain Number of Minutes and a Certain Number of Miles of service.
If your trip requires more than 10 round-trip driving hours per day or requires driving after
being on duty a total of 15 hours at your disposal, then add $450 per day for a second bus captain.
We will be delighted to answer any questions on how these federal limits may affect your trip.
While we know that not all possibilities can be addressed in advance. There are some predefined restrictions on the quote.
- Weather related pricing applies if we issue a inclement weather advisory.
- Non-standard tolls or event specific parking, if applicable, would not be included.
- Special event rates and cancellation times apply to any major professional sports playoff/championship dates, if known at time of booking.
- Special event rates and cancellation times are made known to you before your book your event, so there will be no surprises.
COVID HAS CAUSED OUR INDUSTRY TO CONSOLIDATE AND THE FOLLOWING BRANDS HAVE MERGED UNDER A GOFF:
Atlantic Limousine, Blue Ridge Tours, Brew Ridge Tours, BRT Transportation, Executive Limousine, Old Dominion Charter, Starlight Express, and Van on the Go in Virginia plus substantial staff of multiple businesses in West Virginia and Ohio which have ceased operations.
SAME GREAT DRIVERS NOW WITH ROBUST LOCAL MANAGEMENT AND SUPPORT.
A GOFF OPERATES WITH THE FOLLOWING PROTOCOLS:
GARAGE TO GARAGE BILLING: This is the method used to determine the amount of time that it takes to get to/from the base of operations. The minimum travel time applied each way is 30 minutes and is ALREADY INCLUDED in the confirmation estimate.
TIPPING: Any tips are completely passed through to the driving staff and appear in the Extra Gratuity section of the bill. Client and Guest are expressly informed that the payment of a tip is optional and may be increased or decreased at their discretion BUT whether a tip is to be given, and its amount, are matters determined solely by the customer and the customer has discretion to pay whatever amount the customer deems appropriate, if any, based on the quality of service provided. A modest Service Fee may have been included for convenience and is passed in full to the driving staff.
A TIPPING GUIDE FOR INTERNATIONAL VISITORS:
We provide this information for our international visitors after receiving multiple requests for guidance.
No Tipping is Ever Required in America. However, the United States has 31 commonly tipped professions, the most of any country. For comparison, in Japan, Denmark, Sweden, and Norway less than 10 professions are tipped.
In America, tipping for Chauffeurs normally ranges from 10-20%.
Tipping for Bus Captains may be 5-10% of the charter rate or $1-2 per seat per day.
TARIFF: Our tariff can be found at www.agofflimo.com/serterms.html
LIABILITY: The individual ordering transportation represents that they are authorized to grant Carrier authority to process charges and will be personally responsible. Carrier may cancel any charter at any time, for any reason, and liability is limited to the value of the charter. Carrier reserves the right to: substitute vehicles of equal seating capacity, change rates without prior notice, impose a positioning charge, etc. Baggage liability is limited to $50 per passenger.
NON CDL MINIMUM & CANCELLATION POLICIES: The Carrier may require higher fees and minimums at certain times. Cancellation charges are equal to the total rate confirmed at time of reservation will apply unless cancellation is received as follows PLUS any positioning time: Sedans THREE HOURS, Vans & SUVs TWENTY-FOUR HOURS, Limousines/LimoBuses 14 DAYS. A no-show fee equal to the price of the trip, plus waiting time, will be charged if the passenger fails to arrive within ONE Hour of The Scheduled Pickup Time UNLESS a prior arrangement has been made.
CDL MINIMUM & CANCELLATION POLICIES: Motorcoaches & Minibuses require a non-refundable $100.00 per day reservation fee AND THIRTY DAYS advance notice to cancel or change. All Multi-Day Tours are non-cancellable, and a 100% Reservation fee is due at reservation. A no-show fee equal to the price of the trip, plus waiting time, will be charged if the passenger fails to arrive within THREE HOURS of The Scheduled Pickup Time UNLESS a prior arrangement has been made.
DRIVING AND ON-DUTY HOURS OF SERVICE LIMITATIONS: The US Government sets limits on certain drivers work hours. This may affect your drivers availability and the final cost of your trip, especially if your quoted itinerary is altered after departure.
A summary of the relevant limits can be found here: https://www.fmcsa.dot.gov/safety/carrier-safety/hours-service-motor-carriers-passengers
THANK YOU FOR YOUR TRUST AND CONFIDENCE!
Our Goal is Your Satisfaction and Safety.
If you have any questions or concerns, we will work together toward solutions.