RATES AND POLICIES
We offer All Inclusive Pricing for almost anything you might need.
Our clients have told us there are 3 things they want when it comes to rates and terms:
- An all-inclusive quote without add-on's.
- Consistent and transparent pricing.
- A clear understanding of how the price will change if the actual use is different from the use quoted.
GRATUITIES/TIPS: A MODEST TIP IS ALREADY INCLUDED. Customer and/or rider are expressly informed that the payment of a tip is optional and may be increased or decreased at their discretion. A modest gratuity as shown below may have been added for convenience BUT whether a tip is to be given, and its amount, are matters determined solely by the customer and the customer has discretion to pay whatever amount the customer deems appropriate, if any, based on the quality of service provided. 12% Service Fee/Tip on vehicles with a capacity of 14 or fewer guests OR $2.00 per hour on vehicles seating 15 or more guests.
ON MOTOR COACHES, MINIBUSES AND ACTIVITY BUSES: Any destination parking or tolls are added at the end of trip.
TRAVEL TIME: The time to get to or from your location is ALREADY INCLUDED in your charter or airport quote.
Our instant online airport quote tool is based on airport/zip code pairs. There are some predefined restrictions on the rates quoted:
- Airport quotes do not apply to private jet service.
- International arrivals are $35.00 extra.
- Complimentary wait time is included as follows:
- Non Airport pickup - 15 minutes from scheduled pickup time.
- Domestic Flight Arrivals - 30 minutes from wheels down.
- International Flight Arrivals - 60 minutes from wheels down.
Our instant online charter quote tool allows the client to choose the zip code of pickup and zip code of drop off and how long they need a vehicle. Rates are given for every vehicle we offer with each quote. The maximum garage to garage miles before additional charges is also shown. The instant quote tool is only valid for trips lasting 24 hours or less.
While we know that not all possibilities can be addressed in advance. There are some predefined restrictions on the quote.
- Weather related pricing applies if we issue a inclement weather advisory.
- Tolls and parking, if applicable, are not already included on quotes.
- Special event rates and cancellation times apply to any major professional sports playoff/championship dates, if known at time of booking.
- Special event rates and cancellation times are made known to you before your book your event, so no surprises.
"Tip, Tariff, Liability, Minimum and Cancellation Important Information"
GARAGE TO GARAGE BILLING: This is the method used to determine the amount of time that it takes to get to/from the base of operations. The minimum travel time applied each way is 30 minutes & is ALREADY INCLUDED in the confirmation estimate. TIP: Any tips are completely passed through to the driving staff and appear in the Extra Gratuity section of the bill. Client and Guest are expressly informed that the payment of a tip is optional and may be increased or decreased at their discretion BUT whether a tip is to be given, and its amount, are matters determined solely by the customer and the customer has discretion to pay whatever amount the customer deems appropriate, if any, based on the quality of service provided. A modest Service Fee may also have been added for convenience and may be passed in part or in full to the driving staff but service fees are not tips. LIABILITY: The individual ordering transportation represents that they are authorized to grant Carrier authority to process charges & will be personally responsible. Carrier may cancel any charter at any time, for any reason, and liability is limited to the value of the charter. Carrier reserves the right to: substitute vehicles of equal seating capacity, change rates without prior notice, impose a positioning charge, etc. Baggage liability is limited to $50 per passenger.
MINIMUM & CANCELLATION: The Carrier may require higher fees & minimums at certain times. Cancellation charges are equal to the total rate confirmed at time of reservation will apply unless cancellation is received as follows PLUS any positioning time: Sedans THREE HOURS, Vans & SUVs TWENTY-FOUR HOURS, Motor coaches & minibuses require a non-refundable $100.00 per day reservation fee AND FORTY-FIVE DAYS advance notice to cancel or change. All Holiday Light Tours are non-cancelable and a 100% Reservation fee is due at reservation. A no-show fee equal to the price of the trip, plus waiting time, will be charged if the passenger fails to arrive within 15 minutes of pickup time without a prior arrangement.
A full list of all of our Tariff terms and conditions may be found here.